Before the online consult we ask families to complete our Online Consultation form and have a video ready (if possible) to view. We then watch the video together with the family and talk about what we saw, what the family experienced and possible strategies to trial. We are also available to observe parents or carers playing with their child live, and then provide online coaching during the play session and short feedback after the session. If parents do not have a video, then we can discuss strategies. It is often best to see a video together and discuss what was experienced for the parent and child.