Our Policies
We are committed to providing you with the best possible customer service experience.
Code Of Ethics
We abide by the Early Childhood Australia Code of Ethics. You can download a copy of this document here: ECA Code of Ethics
Visual Explainers
Plain Language Policies
Testimonials
“Thank you for your positive feedback.”
Clients and families receiving services at My Therapy House often provide us with positive feedback about our services, family support and the progress clients make. We are humbled and honoured to receive such feedback. Due to Speech Pathology Australia’s strict guidelines and rules around the publication of testimonials, we do not publish these on our website.
We respect these guidelines, and although we do not publish testimonials, we appreciate receiving any type of feedback, as it helps us continually improve our services to meet the needs of clients and their families. We would love to hear from you about what is working well and why it is effective.
Please feel free to use our suggestion box at My Therapy House, tell us verbally, complete our anonymous online feedback form, or send us an email.
Website-Specific Privacy Policy
We are committed to providing you with the best possible customer service experience. My Therapy House is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
Many aspects of this website can be viewed without providing personal
information; however, submitting a contact or booking form requires you to provide personal information, which is stored and used according to Australian Privacy Principles.
Use of your personal information
For each visitor to reach the site, we expressly collect the following non-personally
identifiable information, including but not limited to browser type, version and
language, operating system, pages viewed while browsing the Site, page access
times and referring website address. This collected information is used solely
internally for the purpose of gauging visitor traffic and trends and delivering personalised
content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will update our privacy policy to reflect new practices. Data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
My Therapy House reserves the right to amend this Privacy Policy at
any time. If you object to the Privacy Policy, you should not access or use
the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed
by law. If you would like to do so, please let us know in writing. My Therapy House reserves the right to
charge a fee for searching for and providing access to your information on a per-request basis.
My Therapy House is a registered trademark.